Villas Marbella

Very good

✓ Deep swimming pool with very nice garden.

✗ A car for transport is recommended, its not far away from things but walking can be instensive.

AVOID THIS PROPERTY

✓ It’s generally a nice area with loads of beautiful villas. These villas are the only outdated ones in the area, if you can find something better I would say go for it, although the beach is not great, better beaches are available in the area.

✗ A V O I D. This business is a total scam. First off, we had to use their website to pay for our stay with no guarantee of card protection. I luckily had a bank that allows me to generate credit cards for one time use, otherwise it is not safe! Second, we were not informed about paying 300 euros for deposit for each villa booked, this information should have been given to us prior to our booking. Third we arrived to a house full of dead COCKROACHES, see below for pictures. A key to the front door of one of the villas was missing so we couldn’t use it. The staff never came to provide us with clean towels or to change sheets. The beds were rock hard, bed covers were not washed, and few things in the house were broken. THEN they deducted 40 Euros from our deposit without informing us. I messaged to understand the reason and found out that we were charged for something we weren’t responsible for. Later their messaging became aggressive and unprofessional. See for screenshots. Just avoid this property.

Exceptional

✗ Front door was very difficult to open. Key was very stiff in the lock

It was good

✓ Location and quits

✗ Not clean enough And the bed aren’t comfortable.

Fabulous

✗ railing araund the pool

In my opinion, property not suitable as a holiday let.

✓ The location is not too bad.

✗ The sofas were so old, musty and dusty, that we had to cover them in bedsheets - having done this we still chose to sit on the outdoor plastic chairs because the sheets were not adequate coverage. The beds were musty and old and had springs sticking up all over. We were aching from trying to sleep on them. The soft furnishings all appear as though they have not been changed since the 60s/70s. The swimming pool tiles were not clean inside the pool, and were cracked an dirty around the pool. The pool had a childproof fence and gate around it (not shown in any of the photographs online) which spoiled our experience of a villa with pool. The ladder into the pool was loose and dangerous so could not be used. The shower by the front door was not fit for purpose, and no matter how careful we were the bathroom would flood with water so we didn’t use it. There were ants all over the kitchen surfaces regardless of how clean we kept the area. There were no fences around the villa and the people from the neighbouring villa regularly came into/peered into the garden while we were sat outside the villa; they proceeded to party with their very loud friends, and played their music full blast until 8am in the morning for three nights. We did not sleep. My daughter and I were covered in insect bites that were not typical of mosquitos, however, there was also a severe mosquito problem at the property. We complained about our experience to Booking.com/Villas Marbella. Cleaners were sent around, however the issue was not so much the cleanliness but the extremely dusty, smelly and uncleanable furnishings, which had resulted in me having an asthma attack shortly after our arrival. I explained this to Villas Marbella and they offered the inadequate and insulting solution of spraying some air freshener (which I explained would make my asthma even worse). I asked to be moved to another property and was told they were all ‘old’ and the same.

good stay complex was nice & had good options for restaurants all in walking distance

✓ good complex

✗ villa could do with a touch up / new outdoor table / air con system

Fabulous

✓ Staff is very friendly and prompt

✗ The ants which is a problem in marbella . The way that the hotel handled was Fantastic ..