Atlantica Eleon Grand Resort

Wonderful holiday in beautiful location.

✓ Was upgraded to a room with a private pool which was lovely. Room and pool cleaned to high standard every day. Staff were really friendly and couldn’t do enough for their guests. Special mention goes to Mario for his exceptional service and reception staff. Food and drink was as expected for All Inclusive with wide choice and there were rarely any queues for tables. Beautiful location with small beach area by water slides where you could always find loungers and waiter/ress service for drinks.

✗ Location is a little out of the way so reliant on a car or unreliable taxis. Some rooms are some distance from reception and main hotel but close to evening entertainment. Also reception will get golf buggy when needed for luggage etc.

Amazing food, Hotel etc, wish I'd kept original booking and NOT booked Aluasoul Zakynthos via Jet2

✓ Some staff were great (especially the Head Chef) Head Chef knew about private medical condition I told him about and gave "to go" boxes so I could consume them in my room

✗ Being called a food thief and that "I'd be charged for the food." This food was the same food I'd been served, but unlike everyone else, I have conditions where I can not eat very fast and be careful or by WC in my room for certain deserts. I got abused by a patron when I spilt my drink over myself and told "to sort my ******* act out." 30 minutes later, I heard a shout of "I hope you get cancer!" From same woman. It was very upsetting, and I reported it to multiple managers, but none took action. The Aluasoul Zakynthos called as I'd fallen from ridiculous 45% steep ramp a metre high. They didn't let me in for many hours due to whatever was said to them. The manager of Aluasoul Zakynthos also called my Hire Car Company to get me banned too. I'm in an electric chair, asked if Doctor was available and then made to wait outside in pain for many hours before finally accepting my booking ref and pin but even after such a long wait my room was "Accessible Room" as I clearly stipulated. Nobody told me, I found out once in my room.

Passable

disappointing

✓ pool area was very clean

✗ i was extremely disappointed with the quality of the food both breakfast and evening meal choice was limited cold or luke warm main meal cutlery was not clean sunbeds were metal of poor quality expected so much more drinks were not branded names the duvet was very thin which resulted in me having to wear my clothes to bed i have stayed in 5 star hotels all over the world this does most certainly does not warrent any more than 3

What a place ! Highly recommended hotel to relax for a few days :)

✓ Really don't know where to start here :) The infrastructure is great, with a really nice restaurant and multiple pools outside. The restaurant provides great quality food, really diverse everyday as well. Next to the pool, a bar and a snack bar will provide everything you need if you're still hungry between the meals :) They are a few activities during the day well, as you can expect from that kind of hotel. Not really my thing, but the staff was pretty good from what I saw. I was there at the end of September. There was a lot of people, but still, the place wasn't too crowded and still quiet. The hotel is located in a quiet location, with a tiny beach right in front of the hotel. I enjoyed a couple of sunsets from the water :) Of course the entire place was super clean, and the staff was really concerned about all the covid safety measures. Cherry on the cake, the hotel will surprise you with a few gifts, like a 15 minutes massage offered at the spa. The therapists are pretty good at what they are doing, so I really enjoyed that :) Really considering going back there one day !

✗ Even if it's a 5 stars place, the alcool they provide in the all-in drinks is still far from the best... I had a few local whiskies on my first night there and had a massive headache the day after ^^ Also, even if the service I got there was really good, the prices at the spa were a bit too high according to me (like double the price I pay at home, in Belgium...). One last tiny thing : you should put a clock next to the swimming pool ;) Overall, of course none of this affected my trip. I still had an amazing time there :D

Very good

Relaxing stay with clear water beach

✓ Resort is abt 25 min drive from the airport. Beautiful location, very clean, humble staff, amenities, entertainment programs and variety of foods/drinks are plus.

✗ Bathroom in the suit where we stayed needs some repairs.

Exceptional