The village

Good. Recommended for both family and groups

✓ The rooms we got was far more better than we expected. The service of the staffs were great. Poll was also really good. Had sufficient parking space. Not too crowded. The beaches are short distance from here.

✗ The only issue we faced was the pool timings. We were restricted to use the pool after a certain time.

Disappointed

✓ Mattress is good and hot shower

✗ Previously I had stayed at the same hotel (different name) last time the stay was good. This time upon checking in the manager was surly. He showed the room - there was no TV - although advertised - there was a remote for the TV - but no TV!. Towels were stained - looked dirty - ask him to change them -he eventually did - next ones not much better. No toiletries- ask the manager- who eventually brought 2 small pieces of soap and some toilet paper. He also generously supplied a kettle and 2 glasses, plus 2 bottles of water, Fridge was disgusting (I have photos to prove it), I stayed there 3 nights as I had paid in advance - in that time I never saw a maid cleaning common parts - my room was not cleaned at all during the stay - seemed like the manager was working alone - and more like a caretaker than a manager - most of the time there was no one at reception- only occasionally the caretaker. The hotel advertises indoor swimming pool - NO / 24 hour reception - NO ( no telephone in the room to call reception anyway / the hotel does not have a restaurant- but has access to the neighbours restaurant, the caretaker informed me the complimentary water was only for the 1st night - however he kindly waived the charge for extra bottles of water per day. Whilst I do not expect 3 or 4 star service - I was staying in the best room of the hotel (approx 50 dollars a night) - AND EXPECTED BETTER

Exceptional

✓ The staff's behaviour is excellent. The location is also good as described. Very good breakfast. A railway station pickup drop was also arranged by the hotel on request with a reasonable price.

✗ The property is still under renovation but we can understand it.

Very good

Pleasant

✓ Property is huge & rooms are good. Near from Varkala Cliff & black sand beach. Owner was nice. Suggested good restaurants. But Staff was not responsive. No hot water. Room service provided was not good compared to the paid price. Asked water bottle charges as well in the end.

Bad

✓ Nothing

✗ Totally disappointed of this property old property staff service not well Totally wasting of money

passable for one night

✓ near to varkala beach… good location

✗ highly priced, lacked basic amenities like toiletries, good bedding, etc

Worst

✗ When I first contacted the property to confirm my booking, the first impression itself was very worse. The person who answered my call was not even aware of the fact that I had made a booking and he didn't even respond to me properly. He was very bossy and arrogant and rude as if we are asking him for some charity and to stay in his place for free. I don't think he learnt any manners on how to speak with a customer. That's the worst possible call you can have with a person who is in the line of hotel service and hospitality. He said he'll check and call me back. But even after a longtime I didn't get any reply from him. Then I called him again only to know that he has already switched off the phone. I guess this is how they hang their customers out to dry. When there is a property listed in booking.com, We tend to choose that property because of the trust we have on the site "booking.com" but these people like The Village , they quote a price in the booking.com site and just to scam you off for more money they don't respond to the customers so that they can hike up the prices and make money by lending rooms to people who go to them directly offline and avoid taking customers who book their property through online. Also this place is very overrated and I had read reviews about how the place is totally different from what they had shown in the photos and also read from the reviews and from hearsay that the staffs there in the property are habitually misbehaving with the ladies and girls who come to their property for stay which is a serious offence. This inappropriate behaviour is even encouraged by the property owners it seems. This is really such a shady place and I suggest no one should even consider booking a stay here.