"Sewerage pipe stench in my room killed any enjoyment
✓ Onsen facilities 7/10
✗ Was forced to take a western style room when I wanted a Japanese style room. Room stank of sewer capoeira from the sink, shower and bath area. I flushed out the pipes with a lot of water and sprayed the room. Was awoken at 3:00am with the same stench again. Did the same pipe flushing routine but could not get back to sleep. Hotel staff seemed unconcerned when I spoke with them the next day.
"Exceptional
✓ The hotel was great, and exceptionally good service!
"Enjoyed it
✓ Excellent service
✗ Room was super out dated
"The perfect place after a day of sightseeing! Super friendly staff. Book the dinner at the hotel in advance for the full
✓ Perfect reason to spend the night in Nikko. Hotel is just a few minutes walk from the temples. And the town is small enough to visit on foot. Onsen is wonderful, even get your own kimono to wear. After a day of sightseeing, onsen is exactly what you need.
✗ Nothing
"Great place and authetic experience. Not for solo traveling.
✓ Authentic experience of Japanese public bathtub. Yukata and sandals provided. The western style room had a great view. Amazing front desk service.
✗ I wanted to book a traditional Japanese room and the kaiseki cuisine offered but these services seemed to be limited for two or more guests, if they were available I hope the instructions for reservation can be clearer.
"Exceptional
✓ I liked the traditional style, onsen and the food.
"Exceptional
✓ Great Time in this hotel . Everything was great , the onsen , the food were great . The people was nice and attentive.
"As there were 4 of us, we would have preferred to be in 2 rooms. But only one room was available. It was quite cramp for
✓ Enjoyed the onsen. The young waitress who served all our meals was very pleasant and polite.
✗ Some of the staff were not so friendly.