Express Inn & Suites Eugene

Bad

✓ I liked it when I left.

✗ Stay someplace else unless you are desperate. The office staff was incredibly rude. The property was dirty. When I asked if the property was safe, the staff told me she didn't need my negative vibes and I could go elsewhere. If I had a choice i would have, but I had a very early flight the next morning. The rooms are old and have very uncomfortable beds. The heating/cooling system was very loud. The location is not in a good area and i felt very unsafe. There were no coffee pots in the rooms. The floor was dirty. I would never stay here again!! It reminded me of a very cheap weekly motel rental facility.

Disappointing

✓ Location and price were ok, and bed was firm/comfortable.

✗ Floor was filthy, there was NO coffeemaker or kleenex or radio.

Pleasant

✗ Towels and pillows

good value with no amenities!

✓ the price

✗ the Wi-Fi was problematic

Express Inn and Suites was in a central location near downtown Eugene, OR, but in a bad area.

✓ There was no breakfast.

✗ Wifi was on again and then off again - quite inconsistent.

wonderful stay! and great staff!!

✓ well kept

✗ everything was great

Very rude and aggressive staff. I would definitely not stay here again.

✓ The hotel advertised as having coffee making facilities in the room. They did not. When I raised this, they did provide me with coffee.

✗ Check out was 11am. At 10.10 a woman started banging on my door and screaming at me to leave, I told her I would leave by check out time. Ten minutes later, at 10.20 the phone in my room rang. It was the same woman, and she started screaming down the phone at me, telling me to leave. I had to tell her again check out was at 11am and I would leave by then. She was incredibly rude and aggressive for absolutely no reason. I will not stay here again and would not recommend that anyone else stays here.

Passable

✓ It was OK it wasn't nothing fancy for sure

✗ Could have been a little cleaner