Los Arcos Suites

I regret staying here and I wouldn’t go back.

✓ The breakfast was decent and there was a wide variety of options, including healthy options. There were even chefs that could prepare you pancakes, French toast, and omelets. However the breakfast was served at Los Arcos Resort and Spa, not Los Arcos Suites. You have to walk to the other hotel for every meal if you want to eat, which is difficult for handicapped people.

✗ Some food didn’t have much flavor, and some hotel staff (not most) were slightly rude and unhelpful (for example a repairman came to fix the phone that didn’t work, but after ten minutes of “repairs” and claiming it was fixed, the phone still didn’t work and nothing was done about it during our entire stay). When reasonable complaints were made (such as not being given water for the day, the room smelling strongly of paint whenever we turned the AC on, and construction waking us up multiple days during the middle of the night) nothing was done about it and staff refused to give us water, saying we would have to go out and buy some ourselves (this was also at night). The folding/pull out bed was very difficult to assemble at night, and not even the staff could fix it. This was very inconvenient since we had an elderly woman that had to sleep on it. A used sponge was left under the sink to wash the dishes, so we had to buy a new one. The toilet was also dirty when we got there. The TV had options for Netflix and YouTube but neither of them worked. When we asked to switch rooms, we were refused even though other guests were able to be relocated.

an excellent place for a vacation to experience Puerto Vallarta

✓ great location quiet and private close to lots of restaurants

It is a quaint little hotel but won't be staying here again.

✓ The location was central in town, lots of great restaurants and bars. The rooms were large and equipped with kitchenettes and the flat screen TV was able to connect to my laptop.

✗ I stayed for 4 nights and housekeeping only came once even though I put the sign on the door asking for it to be made up. My expensive face cream that I just bought went missing after it was cleaned and the safe did not lock. I had to request face cloths and the 2 free bottles of water every day. Their customer service is extremely poor, not too concerned about making the guest happy. Heads up, the bed was extremely firm

Fabulous

✓ Location and room layout and design, the staff were mostly helpful

✗ The pool was not very warm

Very good

✗ The staff was trying to work two hotels which meant someone was not always at the desk to answer wuesty

Relaxing and laid back

✓ The entire group of Los Arcos properties were great...close to restaurants, bars and shopping

✗ N/A

great location but place does need some upgrades

✓ the location is great. It was located right on the beach and near everything we wanted to see and go.

✗ the place does need some upgrading. The bottom area near the elevator smells horrible and the rooms have a humid smell. we had 3 different rooms in the group and all smell. The appliances are outdated such as the refrigerator making a lot of noise. everybody in the group had the same complaint about the refrigerator in their room

Exceptional