Residence Inn Scranton

Pleasant

✓ Easy to find. Friendly Staff

✗ Room was cold, when we arrived, AC was set to 60. Roll of tp in the bathroom of 109, had little spots of what seemed to be blood on the ends of the roll, not sure what that is, but there was a fresh roll under the sink.

Pleasant

✓ Suite layout with kitchen.

✗ One of the deciding factors of hotel selection besides location was indoor pool which was noted on booking.com site, only to find out upon arrival that the pool was not operable and no longer available for use.

Our experience was one of a kind, not something we’ve experienced before at a hotel.

✓ The location was convenient and the breakfast was okay. The mounted tv with the greeting and access to streaming platforms was convenient. The staff was as accommodating as they could be when we spoke to them.

✗ Staff wasn’t readily sitting at the front desk at any point that we needed them, it seems they were always in a back room. We asked for a non-smoking room, but the entire facility smelled like cigarette smoke was trapped in the carpets and being masked by wall plug-in scents. The pictures on the website led us to believe that the room was much bigger/more spacious than it actually was. The couch/pull-out bed had old dried rice, dirt, crayons and pens under the mattress, also, the mattress did not look clean, so when we tried to flip it to make it up, that’s when all of the items mentioned above were revealed. The guests included a couple (man & woman) and two other men. Having to keep the bedroom door open for them to have access to the bathroom throughout the night was uncomfortable.

The Basketball Friends Getaway

✓ The spacious room and the very friendly staff. The room was amazing and the breakfast was great too.

✗ I loved everything about my stay.

This was the most accomodating place that I have been with my dog, excellent.

✓ The breakfast was much below expectations. The food was not good.

✗ Just the food at breakfast. Also when I went to check out I could not find anyone at the counter.

Exceptional

Exceptional

✓ Michael was extremely welcoming, kind, and friendly! My guests and I really appreciated his hospitality!!!! 100/10 service

Great weekend away

✓ Cleanliness

✗ Small elevator